Sometimes the most important family information doesn't come through email - it comes home crumpled in a backpack, gets handed to you at pickup, or lives on your kitchen counter. The good news? Melo can handle all of it. Just use the + button to upload any document or snap a photo, and Melo will extract the important details and create tasks just like it does with your emails.
What You Can Upload to Melo
School flyers and handouts: Permission slips, fundraiser forms, volunteer signup sheets, lunch menus with special event dates
Activity information: Sports schedules, music lesson updates, camp brochures, birthday party invitations
Medical requirements: Appointment confirmations, vaccination requirements, health forms - Please do not upload anything with your family's actual health information.
Basically, if it has a deadline, an event, or something your family needs to remember, Melo can help organize it.
How to Upload Using the + Button
On Mobile (iPhone/Android)
Using your camera :
Tap the blue + button in your Melo app
Select "Take Photo"
Point your camera at the document or paper
Make sure the text is clear and readable
Tap the capture button
Melo will process the photo and extract important information
Uploading from your photo library:
Tap the blue + button
Select "Choose from Photos"
Find the document photo in your camera roll
Select it and Melo will process the content
Uploading files:
Tap the blue + button
Select "Upload File"
Choose from your phone's file browser (Google Drive, iCloud, Downloads, etc.)
Select the document and Melo will analyze it
On Desktop/Web
Click the + button in your Melo dashboard
Click "Choose File" and browse to select your document
Melo will process supported file types automatically
What Happens After You Upload
Automatic processing: Melo scans your document and identifies important information like dates, deadlines, and action items
Task generation: Melo creates specific tasks with deadlines, such as "Return permission slip by March 15th". It might make assumptions like "purchase gift" if it's a birthday invitation.
Family visibility: Once processed, everyone in your pod can see the relevant information
Original storage: Your original photo or document is saved so you can reference it anytime (see below):
Content Guidelines: What Not to Upload
For your family's safety and privacy, please don't upload:
Photos of children: We don't allow photos of minors for security and privacy reasons Sensitive personal information: Social security numbers, bank account details, passwords
Medical records: Detailed health information beyond basic appointment confirmations
Financial documents: Tax returns, bank statements, detailed financial information Personal identification: Driver's licenses, passports, birth certificates with full details
What to do instead: For documents with sensitive information, you can upload a redacted version (black out sensitive details) or just photograph the relevant portions like dates and deadlines.
Common Upload Scenarios
The Backpack Surprise
Your child comes home with a crumpled permission slip due tomorrow. Solution: Smooth it out, snap a photo with the + button, and Melo will extract the deadline and create a reminder.
Kitchen Counter Pile
You have a stack of flyers from school pickup. Solution: Go through them one by one, photographing anything with dates or deadlines. Melo will organize them into topics automatically.
Interesting group chat conversation
One of your group chats mentioned a fun activity during school closure two weeks from now? No problem, take a screenshot and upload it to Melo.
Troubleshooting Upload Issues
"Melo can't read my document"
Check image quality: Make sure text is clear and not blurry
Improve lighting: Retake the photo in better light
Try a different angle: Sometimes rotating the document helps
Upload the original file: If you have a digital version, upload that instead
"Nothing happened after I uploaded"
Give it a few minutes: Processing can take 2-3 minutes for complex documents
Check your topics: New information appears in your topic list, not always the main dashboard
Verify file type: Make sure you're uploading a supported format
"Upload keeps failing"
Check your internet connection: Large files need stable internet
Try a smaller file: Compress images or PDFs if they're very large
Contact support: We can help troubleshoot specific upload issues